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FAQ & Troubleshooting

Find answers to common questions and solutions to frequent issues. Can’t find what you’re looking for? Join our Discord  for help!

Frequently Asked Questions

General Questions

What is POTLAUNCH?

POTLAUNCH is a decentralized token launch platform built on Solana that enables fair, transparent, and accessible token creation through innovative bonding curve mechanisms and cross-chain capabilities.

How is POTLAUNCH different from other launchpads?

Key Differences:

  • ✅ No Pre-sales - Everyone starts at the same price
  • ✅ Automatic Liquidity - Bonding curve provides instant liquidity
  • ✅ Permanent Lock - LP tokens are burned, not locked
  • ✅ Anti-Rug Protection - Built-in safety mechanisms
  • ✅ Cross-Chain - Bridge tokens across multiple chains
  • ✅ Fair Launch - No insider advantages

Is POTLAUNCH safe?

Yes! We implement multiple security measures:

  • Audited smart contracts
  • Revoked mint/freeze authorities
  • Permanent liquidity locks
  • Anti-manipulation protections
  • Continuous monitoring

See our Security documentation for details.

What are the fees?

Launch Fees:

  • Platform fee: 1% of raised funds
  • Creator fee: 0-2% (configurable)

Trading Fees:

  • Buy/Sell: 0.5-1% (configurable)
  • Bridge: 0.1%

No hidden fees!

For Users

How do I launch a token?

Follow our Token Launch Guide for step-by-step instructions!

Quick steps:

  1. Connect your wallet
  2. Click “Launch Token”
  3. Fill in token details
  4. Configure launch settings
  5. Confirm and launch!

What wallet do I need?

Supported wallets:

  • Phantom (Recommended)
  • Backpack
  • Solflare
  • Ledger (Hardware wallet)

How much SOL do I need?

For Launching:

  • Token creation: ~0.1 SOL
  • Initial liquidity: Optional (10+ SOL recommended)

For Trading:

  • Transaction fees: ~0.00001 SOL per transaction
  • Trade amount: Any amount you want to invest

Can I edit my token after launch?

You can update:

  • ✅ Token metadata (description, links)
  • ✅ Token image
  • ✅ Social links

You cannot change:

  • ❌ Token name/symbol
  • ❌ Total supply
  • ❌ Bonding curve parameters
  • ❌ Fee structure (after launch)

When will my token graduate to DEX?

Tokens graduate when they meet the following criteria:

  • Market cap reaches threshold (typically 100K SOL)
  • Minimum trading volume achieved
  • Minimum number of holders
  • Minimum age (24 hours)

See Token Lifecycle for details.

What happens to my tokens after graduation?

After graduation:

  • Trading moves to Raydium/Meteora
  • Bonding curve is disabled
  • Liquidity is permanently locked
  • Free market pricing begins
  • Cross-chain bridging enabled

Can I get my SOL back?

If you bought tokens, you can:

  • Sell them back to the bonding curve (before graduation)
  • Sell them on DEX (after graduation)

Note: Prices fluctuate based on supply and demand.

For Developers

Where can I find the SDK?

Check out our POTLAUNCH SDK documentation.

Install:

npm install @potlaunch/sdk

Are the contracts open source?

Yes! All contracts are open source:

How do I integrate POTLAUNCH?

See our Integrations Guide for:

  • SDK integration
  • API integration
  • Smart contract integration
  • White label solutions

Where are the program addresses?

Mainnet:

  • Launch Program: Launch111... (Coming soon)
  • Bonding Curve: Curve111... (Coming soon)
  • Bridge: Bridge11... (Coming soon)

Devnet:

  • Launch Program: DevLaunch111...
  • Bonding Curve: DevCurve111...
  • Bridge: DevBridge11...

Is there a testnet?

Yes! Use Solana devnet for testing:

Can I run my own indexer?

Yes! See our Indexer Setup guide.

Technical Questions

What blockchain is POTLAUNCH on?

Primary: Solana (mainnet) Cross-chain: NEAR Protocol, Ethereum (planned), Base (planned)

What token standard does POTLAUNCH use?

SPL Token (Solana Program Library Token) standard.

How do bonding curves work?

Bonding curves are mathematical formulas that determine token price based on supply:

  • More tokens sold = higher price
  • Tokens sold back = lower price
  • Provides continuous liquidity

See Dynamic Bonding Curve documentation.

What happens if the creator stops working on the project?

The token continues independently:

  • Smart contracts are immutable
  • No central control needed
  • Liquidity is permanently locked
  • Community can continue development

Can tokens be frozen or minted?

No! All tokens launched on POTLAUNCH have:

  • ❌ Mint authority revoked (no new tokens)
  • ❌ Freeze authority revoked (can’t freeze wallets)
  • ✅ Fixed supply
  • ✅ Fully decentralized

Troubleshooting

Connection Issues

Wallet won’t connect

Solutions:

  1. Check browser compatibility

    • Use Chrome, Firefox, or Brave
    • Disable other wallet extensions
    • Clear browser cache

  2. Update wallet extension

    • Ensure latest version installed
    • Try reinstalling the extension

  3. Check network

    • Switch to mainnet-beta
    • Verify RPC endpoint

  4. Refresh and retry

    • Refresh the page
    • Disconnect and reconnect wallet

Transaction fails to confirm

Possible causes:

  1. Insufficient SOL

    Error: Insufficient funds
Solution: Add more SOL to your wallet

  2. Network congestion

    Error: Transaction timeout
Solution: Wait and retry, or increase priority fee

  3. Slippage too low

    Error: Slippage tolerance exceeded
Solution: Increase slippage in settings

  4. Already processed

    Error: Transaction already processed
Solution: Check your wallet - it may have succeeded

Trading Issues

”Slippage tolerance exceeded” error

Why it happens: Price changed between when you clicked and when transaction processed.

Solutions:

  1. Increase slippage tolerance (Settings → Slippage)
  2. Trade smaller amounts
  3. Wait for less volatility
  4. Try again immediately

Recommended slippage:

  • Normal: 0.5-1%
  • High volatility: 2-5%
  • Large trades: 5-10%

“Insufficient liquidity” error

Why it happens: Not enough tokens available at current price.

Solutions:

  1. Reduce trade amount
  2. Wait for more liquidity
  3. Check if token has graduated
  4. Verify you’re on correct curve phase

Can’t sell tokens

Possible reasons:

  1. Token balance issue

    • Check you own the tokens
    • Verify correct token account

  2. Bonding curve disabled

    • Token may have graduated
    • Sell on DEX instead

  3. Trading paused

    • Check token status
    • Wait for trading to resume

  4. Cooldown period

    • Some tokens have sell cooldowns
    • Wait for cooldown to expire

Price seems wrong

Check these:

  1. Slippage included?

    • Price shown may include slippage
    • Check price impact before confirming

  2. Fees included?

    • Trading fees affect final price
    • Review fee breakdown

  3. Recent trades?

    • Price updates with each trade
    • Refresh to see latest price

Token Launch Issues

Token creation failed

Common causes:

  1. Insufficient SOL

    Need: ~0.1 SOL for rent + gas
Solution: Add more SOL to wallet

  2. Duplicate symbol

    Error: Symbol already exists
Solution: Choose different symbol

  3. Invalid parameters

    Error: Invalid curve configuration
Solution: Check all parameters are valid

  4. Transaction timeout

    Error: Timeout
Solution: Retry with higher priority fee

Metadata not showing

If your token metadata isn’t displaying:

  1. Wait for propagation

    • Can take 1-5 minutes
    • Refresh the page

  2. Check image URL

    • Ensure image is accessible
    • Verify correct format (PNG, JPG, SVG)
    • Max size: 1MB

  3. Verify IPFS upload

    • Check IPFS gateway responds
    • Try different gateway

  4. Re-upload metadata

    • Use token dashboard
    • Update metadata

Can’t find my token

Where to look:

  1. Your Launches tab in dashboard
  2. Wallet Holdings section
  3. Search by address or symbol
  4. Check Solana Explorer 

If still missing:

  • Verify transaction succeeded
  • Check you’re on correct network
  • Contact support with transaction hash

Performance Issues

Site loading slowly

Try these:

  1. Clear cache

    Chrome: Ctrl+Shift+Delete
Clear cached images and files

  2. Switch RPC

    • Try different RPC endpoint
    • Check RPC status

  3. Disable extensions

    • Temporarily disable browser extensions
    • Re-enable one by one

  4. Check internet

    • Test connection speed
    • Try different network

Transactions taking too long

Solutions:

  1. Increase priority fee

    • Settings → Priority Fee → High

  2. Check network status

  3. Optimize timing

    • Trade during off-peak hours
    • Avoid high congestion periods

Error Messages

”Program failed to complete”

Meaning: Smart contract execution failed

Common causes:

  • Insufficient account balance
  • Invalid parameters
  • Account state issue
  • Program logic error

Solution:

  1. Check error details
  2. Verify all parameters
  3. Ensure sufficient funds
  4. Contact support if persists

”Blockhash not found”

Meaning: Transaction took too long

Solution:

  • Retry transaction
  • Increase priority fee
  • Check network status

”Account not found”

Meaning: Token account doesn’t exist

Solution:

  • Create token account first
  • Check token mint address
  • Verify you’re on correct network

Getting Help

Community Support

Discord - #help channel

  • Fastest response
  • Community assistance
  • Real-time support

Twitter - @PotLock_ 

  • Announcements
  • Status updates
  • Quick questions

Telegram - POTLAUNCH Community

  • Community discussions
  • Peer support

Documentation

Still Need Help?

Can’t find the answer you need?

  1. Search the docs - Use the search bar above
  2. Check Discord - Someone may have asked already
  3. Ask the community - Discord #help channel
  4. Contact support - support@potlaunch.com

We’re here to help! 🚀

Last updated on
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